The family and friends of Chelsea Pensioners living in the Margaret Thatcher Infirmary receive a regular Family & Friends newsletter and are kept up-to-date with our calendar of outings and events throughout the year.
If you are the family or friend of one of our Chelsea Pensioners living in Infirmary and you wish to subscribe to receive these updates, please email firstname.lastname@example.org.
If you require any information about a Chelsea Pensioner, you can speak directly to ward staff or contact our Matron & Registered Manager, Susan Williams, as required.
Compliments & Complaints
The Infirmary values feedback as an opportunity to learn and improve our services. If you would like to make a comment or suggestion, please speak to any member of Infirmary staff or directly to the Matron. If you wish to raise a complaint, please discuss the issue with the Matron or, alternatively, you can make your complaint in writing. We respond to all complaints within two working days and we aim to investigate any complaints within 28 days. A copy of our complaints procedure is available on request.
The Royal Hospital Chelsea (MTI) is a member of Care England, the National Care Forum and the Relatives & Residents’ Association (Corporate), whose websites can provide additional useful information if you are the friend or family member of someone receiving care.