The family and friends of Chelsea Pensioners living in the Margaret Thatcher Infirmary receive a regular Family & Friends newsletter and are kept up-to-date with our calendar of outings and events throughout the year.

If you are the family or friend of one of our Chelsea Pensioners living in Infirmary and you wish to subscribe to receive these updates, please email

If you require any information about a Chelsea Pensioner, you can speak directly to ward staff or contact our Matron & Registered Manager, Susan Williams, as required.

Visiting Us

Our Visitor Information booklet (view digital version) is a useful source of information for family and friends visiting the Infirmary, particularly for the first time.

Compliments & Complaints

The Infirmary values feedback as an opportunity to learn and improve our services. If you would like to make a comment or suggestion, please speak to any member of Infirmary staff or directly to the Matron. If you wish to raise a complaint, please discuss the issue with the Matron or, alternatively, you can make your complaint in writing. We respond to all complaints within two working days and we aim to investigate any complaints within 28 days. A copy of our complaints procedure is available on request.

The Royal Hospital Chelsea (MTI) is a member of Care England, the National Care Forum and the Relatives & Residents’ Association (Corporate), whose websites can provide additional useful information if you are the friend or family member of someone receiving care.

Royal Hospital Chelsea Newsletter

Stay up to date with what's going on at The Royal Hospital by signing up for our e‑newsletter.


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Defence Secretary Gavin Williamson Visits the Chelsea Pensioners
Defence Secretary Gavin Williamson visits the Chelsea Pensioners

The Chelsea Pensioners welcomed Defence Secretary, Gavin Williamson, alongside members of the Armed Forces & Veterans Breakfast Clubs to their home on Friday 7th September.

London Remembers WW1

On the 1st of September the Chelsea Pensioners, in partnership with The Reserve Forces' and Cadets' Association for Greater London, proudly led a military Parade down the King’s Road to commemorate Londoners who contributed to the war effort in World War One.


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