Assistant Visitor Experience Manager
Assistant Visitor Experience Manager
Closing date: 31st October 2025
We’re looking for an energetic and creative individual to take on the vital role of Assistant Visitor Experience Manager at the Soane Stable Yard at the Soane Stable Yard within the Royal Hospital Chelsea, ensuring our visitors receive a world-class experience every day.
This is a hands-on role where you will be at the heart of our operations, overseeing daily site management while actively supporting our tour programme. You’ll be responsible for delivering exceptional customer service, maintaining impeccable facility presentation, and constantly striving to elevate the guest experience. This is a fantastic opportunity for someone passionate about working in a heritage and visitor experience setting
As a Duty Manager, you’ll lead by example, ensuring that every visitor has an unforgettable experience at our site. Your ability to connect with internal teams, the public, and volunteers is key to fostering a welcoming atmosphere. We’re seeking someone with experience in duty management, a flair for creativity, and a passion for continuously improving the visitor journey.
The role will also involve close collaboration with a variety of teams, including the Head of Visitor Experience and Public Programme, Assistant Visitor Experience Manager, the Audience Engagement team, as well as our Post Office, Retail, Catering, and Event Suppliers. You will play a crucial role in maintaining high standards and exploring innovative ways to engage and inspire our visitors.
This is a part time role working an average of 32 hours per week with occasional evening or weekend work required (time off in lieu provided). If you're enthusiastic, motivated, and eager to make a difference while working in a historic and rewarding environment, then we invite you to join our team. Applications will be reviewed on a rolling basis so apply early to avoid disappointment.
About Us
The ethos of the Royal Hospital is one that puts a premium on selflessness and companionship. Our values of nurturing belonging, respect individuals, encourage pride and enjoy life underpin that ethos. We are united in a shared purpose, living and working together and ensuring everyone has a place in our diverse social and military community.
The Royal Hospital Chelsea is dedicated to equality, diversity, and inclusion, where all backgrounds and abilities can reach their full potential. We pride ourselves on attracting a wide range of talent, removing potential barriers, and promoting equal opportunities. We know, the more varied and inclusive our teams are, the better our organisation will be for our community. We are a Disability Confident employer dedicated to hiring diverse talent and ensuring you are treated with respect throughout the recruitment process and upon joining our community.
Our selection process
Should your application be successful you will be invited to a formal interview, where you will be asked questions relating to your experiences and key requirements of the role. If you are successful after the interviews we will:
- Ask for references from those you have listed on your application form
- Check your right to live and work in the UK
- Check any declarations you have made on your application form
- Ask you to complete a medical form
- Carry out an Enhanced DBS application.