The Director of Health & Wellbeing, (Nominated Individual) and Matron (Registered Manager) are supported by a well-trained team of nurses, care assistants, therapy staff and volunteers who all work to the following values and ensure that our Pensioners always receive high quality care.   

Valued. We must feel valued at all times as individuals and members of our community.

Decency. We must all be treated with decency and compassion.  There is no place for bullying in any form. 

Integrity.  We must all act with great integrity and in the best interests of each other

Privacy & Dignity.   We must respect the privacy and dignity of our Pensioners. This is their home and we are privileged to work here and support them.

Respect.  We all deserve to be respected and treated equally as individuals. We celebrate diversity and recognise that everyone has a contribution to make to this community.

Consultation.  We will communicate with our Pensioners and each other in striving to achieve a harmonious living and working environment. 

Companionship.  We will ensure our Pensioners benefit from the companionship and comradeship that is integral to life at the Royal Hospital. We will work hard to ensure that they never feel alone.

Quality of Life.  We will strive at all times to support our Pensioners to enjoy the best possible quality of life and maintain their choice of independent living for as long as possible.

Duty of Care. We will always exercise our responsibility to report any concerns if something is wrong.  

 

The Royal Hospital Chelsea (MTI) is a member or Care England, the National Care Forum and the Relatives & Residents’ Association (Corporate Membership). The Royal Hospital Chelsea signed up to the NCF’s Quality First, a quality assessment framework, in 2013.

 

The Infirmary received the Platinum Accreditation – the highest level possible – from the National Gold Standards Framework (GSF) Centre in End of Life Care in February 2019.

 

Royal Hospital Chelsea Newsletter

Stay up to date with what's going on at The Royal Hospital by signing up for our e‑newsletter.

News

View the archive

People sat round table looking at iPads. Pink House of Memories cloth in the middle with objects from the app on.
Royal Hospital Chelsea digital collection launches on the My House of Memories app

The Royal Hospital Chelsea is thrilled to announce the launch of our new digital collection on the My House of Memories app. The My House of Memories app was created by House of Memories, National Museums Liverpool’s dementia awareness programme, by and for people living with dementia. 

Female Chelsea Pensioners stood in front of Royal Hospital long ward in scarlet uniform and shako
Celebrating Women in the Army

This International Women’s Day, we are celebrating the incredible women who have served and continue to serve in the British Army. To recognise their contribution, we hear from some of our female Chelsea Pensioners about their time in the Army.