The Director of Health & Wellbeing, Deborah Sturdy (Nominated Individual) and Matron, Susan Williams (Registered Manager) are supported by a well-trained team of nurses, care assistants, therapy staff and volunteers who all work to the following values and ensure that our Pensioners always receive high quality care.
Valued. We must feel valued at all times as individuals and members of our community.
Decency. We must all be treated with decency and compassion. There is no place for bullying in any form.
Integrity. We must all act with great integrity and in the best interests of each other
Privacy & Dignity. We must respect the privacy and dignity of our Pensioners. This is their home and we are privileged to work here and support them.
Respect. We all deserve to be respected and treated equally as individuals. We celebrate diversity and recognise that everyone has a contribution to make to this community.
Consultation. We will communicate with our Pensioners and each other in striving to achieve a harmonious living and working environment.
Companionship. We will ensure our Pensioners benefit from the companionship and comradeship that is integral to life at the Royal Hospital. We will work hard to ensure that they never feel alone.
Quality of Life. We will strive at all times to support our Pensioners to enjoy the best possible quality of life and maintain their choice of independent living for as long as possible.
Duty of Care. We will always exercise our responsibility to report any concerns if something is wrong.
The Royal Hospital Chelsea (MTI) is a member or Care England, the National Care Forum and the Relatives & Residents’ Association (Corporate Membership). The Royal Hospital Chelsea signed up to the NCF’s Quality First, a quality assessment framework, in 2013.
The Infirmary received the Quality Hallmark Award at Beacon Status – the highest level possible – from the National Gold Standards Framework (GSF) Centre in End of Life Care in 2015.
The Chelsea Pensioners will be taking part in the annual Lord Mayor's Show in London this year, to celebrate their 325th anniversary.
Royal Hospital Chelsea Matron, Susan Williams joins expert panel of judges at the 3rd Sector Care Awards 2017