Royal Hospital Infirmary Retains Outstanding Rating

26th July 2019

The Royal Hospital Chelsae have retained an overall Outstanding rating from the Care Quality Commission for registered services in our infirmary.

The Care Quality Commission (CQC) are responsible for inspecting and regulating health and social care services, and as a result of their recent inspection at the Royal Hospital, the entire team were delighted to receive another successive Outstanding, a remarkable achievement and a testament to the care team throughout the Royal Hospital.

In addition to the overal Outstanding award, the Royal Hospital care team have improved on the last inspection by obtaining an additional Outstanding in the "Effective" category, one of five criteria categories on which we are assessed. These results mean we are among just 2 % of all health and social care services in England to achieve this result.

Debroah Sturdy, Director of the Health and Wellbeing Department explained;

This has been an absolute huge team effort from across the hospital. I want to thank everyone who has made such an important contribution in making this happen. The Royal Hospital is a unique and special place and without every person’s contribution it would not be able to achieve great things for our Pensioners.

The award also reiterates the Royal Hospital's priority for the care and wellbeing of all our resident veterans by the entire team throughout the organisation. The Governor of the Royal Hospital, General Sir Adrian Bradshaw expressed his feelings on the achievement:

I would like to say very well done indeed to all those directly involved and to the whole Royal Hospital Team. This was a real team effort. And the result - not only Outstanding but a modest but significant improvement over the last inspection.

The Governor also praised the culture of the Royal Hospital community, which he credited for the achievement.

It’s no surprise, given everyone’s incredible hard work and the pursuit of excellence that is hard-wired into our culture here, but it is nevertheless hugely gratifying to receive such a ringing endorsement of the standards of care that [the team] maintain on behalf of our In-Pensioners.

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