If we have less than 10 or more than 40, can we still book a tour?
We are unable to book tours for groups bigger than 40. The minimum for a group booking is 10, for any less we run the Guided Individual Tours, please see our guided individual tours page. Tickets are purchased via Eventbrite; our tours can be found by searching ‘Royal Hospital Chelsea’. For any assistance please contact us directly to discuss at email@example.com or by telephone on 020 7881 5237.
Can we join onto an existing tour?
We are not able to add on independent visitors to already established tour groups. We are only able to take bookings for private groups of between 10 and 40 people.
What happens if I need to cancel my tour?
Please refer to the cancellation terms in the terms and conditions sent to you upon booking. We are unable to give refunds, but in the case of extenuating circumstances, it may be appropriate for us to rebook the tour for a later date.
Can the tour still go ahead if we’re late?
Tours operate around the schedule of the Royal Hospital Chelsea. If you are going to be late for your tour, please make us aware as soon as you can by calling 020 7881 5237. The Hospital reserves the right to turn away any visitors who are more than 30 minutes late and have failed to communicate this.
Where should we go if we arrive early?
Tours operate around the daily schedule of the Royal Hospital, which is why they run at set times. If you arrive early for your tour, we advise visiting the National Army Museum, situated next door to the Royal Hospital, or the famous Kings Road is with a 5-minute walk.
Which Gate should we go to when we arrive?
All Coaches and Minibuses should arrive to the Chelsea Gate. If you are arriving by public transport, the tour meeting point is also the Chelsea Gate.
Please note that the tour covers internal and external spaces and includes 10 steps to both the Great Hall and Chapel - Please inform us prior to your tour date if you require assistance with the stairs. There are benches located throughout the site should you require to sit down.