The Director of Health & Wellbeing, (Nominated Individual) and Matron (Registered Manager) are supported by a well-trained team of nurses, care assistants, therapy staff and volunteers who all work to the following values and ensure that our Pensioners always receive high quality care.   

Valued. We must feel valued at all times as individuals and members of our community.

Decency. We must all be treated with decency and compassion.  There is no place for bullying in any form. 

Integrity.  We must all act with great integrity and in the best interests of each other

Privacy & Dignity.   We must respect the privacy and dignity of our Pensioners. This is their home and we are privileged to work here and support them.

Respect.  We all deserve to be respected and treated equally as individuals. We celebrate diversity and recognise that everyone has a contribution to make to this community.

Consultation.  We will communicate with our Pensioners and each other in striving to achieve a harmonious living and working environment. 

Companionship.  We will ensure our Pensioners benefit from the companionship and comradeship that is integral to life at the Royal Hospital. We will work hard to ensure that they never feel alone.

Quality of Life.  We will strive at all times to support our Pensioners to enjoy the best possible quality of life and maintain their choice of independent living for as long as possible.

Duty of Care. We will always exercise our responsibility to report any concerns if something is wrong.  

 

The Royal Hospital Chelsea (MTI) is a member or Care England, the National Care Forum and the Relatives & Residents’ Association (Corporate Membership). The Royal Hospital Chelsea signed up to the NCF’s Quality First, a quality assessment framework, in 2013.

 

The Infirmary received the Platinum Accreditation – the highest level possible – from the National Gold Standards Framework (GSF) Centre in End of Life Care in February 2019.

 

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A Pilgrimage to the Falklands

Chelsea Pensioner, Peter, was a seaman in the Martime Regiment when he served in the Falkland Islands in 1982. Now, 42 years later, Peter voyaged back to the Island and reflects on his return visit and time spent there in the Army. 

Chelsea Pensioners in scarlet uniforms saluting
A Visit of Remembrance

At the end of last year, Chelsea Pensioners John and Angus embarked on a trip to Hawaii and the United States of America as a visit of Remembrance. We caught up with them to find out how their trip went.