The Welfare Team at the Royal Hospital Chelsea is multi-disciplinary, and includes both ex-military and civilian staff members. They all work within the Department of Health & Wellbeing and are based in the office block on East Road.

Our Welfare Team

Regimental Sergeant Major – is responsible for the coordination of Chelsea Pensioners attendance at all external events. He is also the lead for ceremonial events such as our annual Founder's Day Parade and the national Remembrance events. The Regimental Sergeant Major meets with the Company Sergeant Majors (CSMs) on a daily basis to update them on relevant issues concerning the Pensioner community.

Captains – are responsible for the overall welfare, conduct and behaviour of the Chelsea Pensioners within their Company. Pensioners should speak to their Captain in the first instance with any queries, concerns or issues they have. Captains are also able to keep in contact with Pensioners Next of Kin, and family members if they have consent to do so.

Social Care Team – consists of the Social Care Manager, Social Care Assistant, Admissions Officer and Minibus Driver. Their support to Pensioners includes practical assistance with changing or making appointments, making arrangements for transport and an escort for those going to outside hospitals, opticians, dentists or clinics. They also support Pensioners to manage their finances, make purchases, register their Power of Attorney, or make arrangements for travel and holidays with the necessary assistance (and insurance). The Social Care team support Pensioners to replace lost bank cards, freedom passes etc, renew passports, and make applications for disability related support such as taxi cards and blue badges. The Social Care team also issue wearable pendants for Pensioners who would benefit from being able to press the pendant to get assistance from a staff member in the event of a fall. The daily drop in service accommodates the needs and requests of those who are able to visit, and they also provide over the phone or e-mail support for those who prefer this.

Chief Clerk – is responsible for a wide range of administrative tasks which support the Department of Health & Wellbeing. The Chief Clerk writes the Weekly Bulletin which is a weekly publication for the Pensioners. The Chief Clerk supports the Sergeant Major in ensuring arrangements are made for external trips.

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Goodbye to Matron Susan Williams
Goodbye to our much-loved Matron, Susan Williams

The Royal Hospital’s Matron and Registered Manager, Susan Williams, has been a key part of our community for 10 years, so both Pensioners and staff are very sad to say goodbye to her.

Pensioner Charmaine Coleman skydiving tandem in Scarlets
This International Day of Charity we’re celebrating fundraisers

To mark the International Day of Charity on 5 September we would like to highlight just how important and valued fundraisers are to the Royal Hospital. We are so grateful to all the kind people who have devoted their time, effort and talent to help us.

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