The Welfare Team at the Royal Hospital Chelsea is multi-disciplinary, and includes both ex-military and civilian staff members. We all work within the Department of Health & Wellbeing and we are based in the office block on East Road.
Regimental Sergeant Major – is responsible for the coordination of Chelsea Pensioners attendance at all external events. He is also the lead for ceremonial events such as our annual Founder's Day Parade and the national Remembrance events. The Regimental Sergeant Major meets with the Company Sergeant Majors (CSMs) on a daily basis to update them on relevant issues concerning the Pensioner community.
Captains – are responsible for the overall welfare, conduct and behaviour of the Chelsea Pensioners within their Company. Pensioners should speak to their Captain in the first instance with any queries, concerns or issues they have. Captains are also able to keep in contact with Pensioners Next of Kin, and family members if they have consent to do so.
Social Care Team – consists of the Social Care Manager and Admissions Officer. They are able to support Pensioners in a range of areas including accessing support from outside organisations (e.g. help to cut down or stop drinking alcohol or gambling). They can also support Pensioners to maximise their income or manage debt, arrange transport, book holidays, arrange insurance, make or rearrange appointments, replace lost bank cards, freedom passes etc, renew passports, access education courses, and make applications for disability related support such as taxi cards and blue badges. The Social Care Manager can support Pensioners to register a Power of Attorney is they have not already done so.
Admin Team – we have a Chief Clerk and Admin Assistant who are responsible for Pensioner administration including leave passes and the use of the complimentary rail passes. The Chief Clerk and the Admin Assistant support the Sergeant Major in ensuring arrangements are made for external trips. Please speak to them if you require any admin support, including photocopying.