Our Social Care Support

The Social Care team, provide the advice and support which enables Pensioners to live independently, free from unnecessary stress and worry. Their support to Pensioners includes practical assistance with changing or making appointments, making arrangements for transport and an escort for those going to outside hospitals, opticians, dentists or clinics. They also support Pensioners to manage their finances, make purchases, register their Power of Attorney, or make arrangements for travel and holidays with the necessary assistance (and insurance). The Social Care team support Pensioners to replace lost bank cards, freedom passes etc, renew passports, and make applications for disability related support such as taxi cards and blue badges. The Social Care team also issue wearable pendants for Pensioners who would benefit from being able to press the pendant to get assistance from a staff member in the event of a fall. The daily drop in service accommodates the needs and requests of those who are able to visit, and they also provide over the phone or e-mail support for those who prefer this.

Our minibus and driver provide transport to those attending outside appointments. We have also expanded the use of our minibus to include facilitating shopping trips, activity trips and a weekly visit to the cinema.

The introduction a new electronic record system has enabled us to improve the way that we conduct the assessment and support planning for Pensioners living independently to ensure that it is able to reflect the strengths, goals and support required across a range of different areas for each individual. All new Pensioners now have an assessment and support plan in place, within the first 3 months of their arrival. As we move forward into 2020, the introduction of a ‘case finding’ approach will mean that the Social Care team reach out to Pensioners living within the Long Wards who have identified needs, to offer personalised support, in collaboration with other teams at the Royal Hospital, to ensure that they are able to continue to live independently for as long as possible.

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Goodbye to Matron Susan Williams
Goodbye to our much-loved Matron, Susan Williams

The Royal Hospital’s Matron and Registered Manager, Susan Williams, has been a key part of our community for 10 years, so both Pensioners and staff are very sad to say goodbye to her.

Pensioner Charmaine Coleman skydiving tandem in Scarlets
This International Day of Charity we’re celebrating fundraisers

To mark the International Day of Charity on 5 September we would like to highlight just how important and valued fundraisers are to the Royal Hospital. We are so grateful to all the kind people who have devoted their time, effort and talent to help us.

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