A key part of the social care support offered to Chelsea Pensioners is the completion of an Pensioner Assessment of Ability. This is offered to all new Pensioners within the first three months of their arrival at the Royal Hospital and can be completed with a Captain, the Social Care Manager or using a self-assessment version. The In-Pensioner Assessment of Ability (IPAA) is an opportunity to reflect on and discuss different areas of life including accommodation, food, community living, money, activities and social life. The information provided can help the Captains and Social Care Manager to ensure that Pensioners have their needs met and are directed towards additional support if necessary. This is a voluntary process that Pensioners can choose to take part in if they wish to. The IPAA is offered to Pensioners on a yearly basis. If you would like to complete an IPAA or if you would like to know when your IPAA is due for review, please speak to either your Captain of Invalids or the Social Care Manager.
As well as the structured support offered following the completion of an IPAA, Pensioners can also drop in and access support from their Captain, Social Care team or the Admin Team at any time, Monday – Friday, 8.30am – 5pm. There is always someone available in the office to answer general questions or queries. If more involved support is required (e.g. the completion of an application form), Pensioners can make an appointment for a 1:1 session with the Social Care Manager. A private meeting room is available within our office block for confidential conversations.